Refund policy

Because our mushrooms are fresh, perishable products, we’re unable to accept returns once an order has shipped.

That said, your satisfaction matters to us. If there’s an issue with your order, we’ll make it right.

Damaged or Incorrect Orders

If your order arrives damaged, spoiled, or incorrect, please contact us within 24 hours of delivery at info@caputoandguest.COM and include:

• Your order number
• A brief description of the issue
• Clear photos of the product and packaging

Once reviewed, we’ll offer a replacement or refund, depending on the situation.

Delivery Issues

We ship all orders via UPS or FedEx 2–3 Day Ground to maintain freshness. If a carrier delay results in a product arriving in unsatisfactory condition, please reach out as soon as possible so we can assist.

Non-Refundable Items

Due to the perishable nature of fresh mushrooms:

• We do not accept returns
• We cannot issue refunds for products that were stored improperly after delivery
• We cannot offer refunds for preference-based reasons (taste, texture, or cooking outcome)

Cancellations

Orders may be canceled before shipment. Once an order has shipped, it can no longer be canceled or modified.

Questions?

If you have any questions about your order, storage, or preparation, contact us at info@caputoandguest.com and we’ll take it from there.